Sona Golds does not accept returns or issue refunds for any reason. We offer exchanges on select items within 14 days after receiving your item. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for an item of equal or greater value within the same product category. (E.g. Jewelry for jewelry, watches for watches)
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at [email protected]. Please note that exchanges will need to be sent to the following address:
Sona Golds
PO Box 369
Carlsbad, CA 92018
If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be exchanged, like custom made to order products (such as special orders or personalized items), and final sale items. We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or exchange your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Accepted Exchanges
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll be automatically sent your new item within 10 business days. Please remember to check your email for confirmation and order tracking details.
If more than 15 business days have passed since we’ve approved your exchange, please contact us at [email protected]
